How Are We Doing?

Good service does not just happen. It requires a spirited attitude and a desire to exceed customer expectations.

Your input provides us with the information needed to ensure that we consistently meet and exceed your expectations. We welcome your honest evaluation of our service.

Thank you for assisting us in our quest to be the best service provider in the travel industry and we look forward to hearing your comments!

Please give the following service items a rating (excellent, very good, good, fair, unsatisfactory, or N/A).

Promptness in answering telephone calls:
Excellent Very Good Good Fair Unsatisfactory N/A
Courtesy of travel counselors:
Excellent Very Good Good Fair Unsatisfactory N/A
Knowledge of travel counselor:
Excellent Very Good Good Fair Unsatisfactory N/A
Effectiveness of 24-hour 800 number:
Excellent Very Good Good Fair Unsatisfactory N/A
Accuracy of airline reservations:
Excellent Very Good Good Fair Unsatisfactory N/A
Provide lowest applicable fare:
Excellent Very Good Good Fair Unsatisfactory N/A
Accuracy of pre-arranged airline seat assignments:
Excellent Very Good Good Fair Unsatisfactory N/A
Accuracy of hotel reservations:
Excellent Very Good Good Fair Unsatisfactory N/A
Accuracy of car rental reservations:
Excellent Very Good Good Fair Unsatisfactory N/A
Accuracy of international travel documentation:
Excellent Very Good Good Fair Unsatisfactory N/A
Use of traveler's profile information:
Excellent Very Good Good Fair Unsatisfactory N/A
Overall services provided by ETI Travel:
Excellent Very Good Good Fair Unsatisfactory N/A
We welcome additional comments on all aspects of Tangerine Travel:
Name/Company:
E-mail Address*:

This form will go to President at ETI Travel.